Terms of Service

By accessing or using the Clixhora website or purchasing and utilizing any services provided by Clixhora, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not access our website or engage our services.

• Digital marketing strategy & execution
• Google Ads management
• Meta Ads management (Facebook & Instagram)
• Search Engine Optimization (SEO)
• Google Business Profile / GMB management
• Website development
• Ecommerce development
• Content marketing & copywriting
• Graphic design & creative assets
• Video production & post-production
• Branding & brand identity services
• Lead generation campaigns
• Related digital solutions and consultation

The specific scope of work, deliverables, campaign objectives, and project milestones for any engagement depend on the customer's selected service, proposal, quotation, invoice, statement of work, or service agreement.

• Digital marketing strategy and roadmap development
• Paid advertising campaign set-up, monitoring, and management
• Website design, coding, testing, and deployment
• SEO audits, keyword optimization, and technical enhancements
• Content creation, copywriting, and media editing
• Graphic design and ad creative production
• Performance reporting and analytics reviews
• Ongoing campaign optimization and strategy refinement
• Professional consultation and project support

To enable Clixhora to deliver services effectively, customers agree to actively cooperate and fulfill key responsibilities:

• Provide accurate, current, and complete business information required for project execution.
• Grant timely access to relevant accounts, ad managers, hosting, domain control panels, analytics, and brand assets as necessary.
• Ensure that all text, images, logos, trademarks, and materials provided to Clixhora do not knowingly infringe third-party intellectual property rights or violate applicable laws.
• Review and approve project deliverables, ad creatives, and website drafts in a timely manner.

Service fees for Clixhora services are determined by the specific quotation, proposal, invoice, subscription package, or agreement accepted by the customer.

• Service fees must be paid in accordance with the agreed payment schedule, invoice terms, or retainer structure.
• Advertising spend paid directly to third-party ad platforms (such as Google Ads, Meta Ads, LinkedIn Ads, etc.) is separate from Clixhora's service fees unless explicitly stated otherwise in a written scope.
• Third-party platform fees, software subscriptions, domain registrations, or specialized plugin licenses are not included in Clixhora's service fees unless explicitly detailed in your contract.
• Work outside the agreed scope or extra revisions beyond stated limits may incur additional charges at Clixhora's standard rates.

Clixhora manages and optimizes campaigns across third-party advertising platforms, including Google, Meta (Facebook & Instagram), WhatsApp, YouTube, and others.

• Ad copy or creative approvals and review timelines
• Account suspensions, restrictions, or policy enforcements by ad networks
• Ad network policy updates and structural guidelines
• Platform outages, technical glitches, or downtime
• Algorithm changes affecting reach, bidding, or organic distribution
• Fluctuations in advertising costs per click (CPC), cost per thousand impressions (CPM), or competition
• Variations in audience reach or impression volume

For website development, web design, and ecommerce projects delivered by Clixhora:

• Project scope, technical specifications, pages, and features are defined in the agreed quotation or project specification document.
• Customer-provided text, product data, images, media, and legal disclosures remain the sole responsibility of the customer.
• Requests for additional features, complex third-party integrations, or page additions outside the agreed scope may require additional fees and extended timelines.
• Project completion and delivery schedules depend on prompt customer feedback, asset submissions, content approvals, domain access, and third-party API dependencies.

Clear guidelines govern ownership of content and materials involved in an engagement:

• Customer-provided materials, logos, brand assets, and proprietary information remain the customer's property, subject to any existing third-party rights.
• For creative materials, custom graphic designs, copy, and videos developed by Clixhora, ownership and usage rights transfer in accordance with the specific project agreement, proposal, or quotation upon full payment of agreed fees.
• Clixhora retains the right to showcase completed non-confidential project deliverables, website designs, and campaign case studies in its marketing portfolio, unless restricted by a signed non-disclosure agreement.

Clixhora does not guarantee a specific number of leads, sales, search engine rankings, revenue, impressions, clicks, conversion rates, or return on advertising spend (ROAS) unless explicitly agreed in a separate written performance contract signed by both parties.

• Client industry dynamics and level of market competition
• Allocated advertising budget and campaign duration
• Product pricing, offer competitiveness, and brand reputation
• Website user experience, conversion funnel, and checkout functionality
• Prevailing market conditions, seasonality, and consumer purchasing behavior
• Ad platform algorithm changes and auction mechanics
• Customer sales follow-up promptness and conversion handling
• Data tracking accuracy, browser privacy restrictions, and cookie policies

All proprietary materials, agency frameworks, audit tools, campaign structures, internal strategies, website code, and branding assets created by Clixhora remain the intellectual property of Clixhora, except where ownership is explicitly transferred under an agreed contract.

Both Clixhora and the customer agree to maintain the confidentiality of non-public business information, strategies, trade secrets, credentials, and customer data shared during the course of the engagement.

• Confidential information will only be used for the purpose of executing the agreed services.
• Information will not be disclosed to unauthorized third parties without prior written consent, except where required by law, court order, or regulatory authority.
• Disclosure is permitted to authorized employees, contractors, and essential third-party service providers bound by equivalent confidentiality obligations.

In delivering digital marketing and web solutions, Clixhora may utilize or integrate third-party platforms, APIs, software, and tools.

• Google Search Engine, Google Ads, Google Analytics, & Google Business Profile
• Meta Platforms (Facebook, Instagram, Meta Ads Manager, WhatsApp Business API)
• Web hosting providers, domain registrars, and Content Delivery Networks (CDNs)
• Analytics, heatmap, and session tracking platforms (e.g., Microsoft Clarity)
• Email delivery services, payment gateways, and CRM systems

Either party may request to pause or terminate a service relationship in accordance with the cancellation provisions specified in the applicable project agreement, quotation, or retainer proposal.

• Termination notice terms, if applicable, follow the customer's specific service contract or proposal agreement.
• Upon termination, all outstanding balances for work already delivered, ongoing campaign management completed up to the termination date, or approved project milestones remain fully payable.
• Unpaid balances or overdue invoices may result in the suspension of campaign activities, web hosting services, or project asset delivery.

Clixhora does not provide automatic or unconditional refunds for digital marketing, consultation, creative, or web development services once work has commenced or deliverables have been provided.

• Refund requests are evaluated strictly based on the specific service contract, quotation terms, completed work, and individual project circumstances.
• Advertising budgets paid directly to third-party ad platforms (e.g., Google Ads, Meta Ads) are charged by those platforms and are subject exclusively to their respective refund and credit policies.

To the maximum extent permitted by applicable law, Clixhora, its partners, team members, and representatives shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our website or services.

• Third-party advertising platform outages, policy changes, or account restrictions
• Search engine algorithm updates or ad network policy adjustments
• Internet connectivity failures, server downtime, or third-party hosting interruptions
• Unauthorized access to customer systems not caused by Clixhora's direct gross negligence
• Delays caused by third-party software tools, payment processors, or API changes

Customers agree to indemnify, defend, and hold harmless Clixhora, its officers, team members, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Customer-provided content, logos, images, or materials that infringe third-party intellectual property or rights.
• Any unlawful business practices, misrepresentations, or breach of applicable regulations by the customer.
• Failure by the customer to comply with their obligations under these Terms of Service or agreed contract.

Clixhora respects your privacy and handles personal and business data strictly in accordance with our Privacy Policy.

Clixhora reserves the right to revise or update these Terms of Service at any time to reflect changes in our services, operational practices, legal requirements, or market developments.

These Terms of Service shall be interpreted in accordance with applicable laws of India, subject to applicable jurisdiction.